Booking Policy

Booking Process

Booking Policy

Welcome to Mohana Beach Resort’s official website! We aim to provide you with a seamless and enjoyable booking experience. Please take a moment to read and understand our booking policy before making your reservation.

Payment Collection:

1. Advance Payment: At Mohana Beach Resort, we do not collect any payment from guests at the time of booking. Instead, we collect an advance booking payment upon your confirmation.

Cancellation Policy:

2. Cancellation: We understand that plans can change. Therefore, we welcome cancellations of direct bookings with at least 72 hours’ notice before the scheduled check-in time.
3. Refund Process: In case of a cancellation, the advance payment will be refunded to you through a bank transfer within 07 – 10 working days.

Amendment Policy:

4. Amendment of Booking: If you need to make changes to your direct booking, we are happy to accommodate your request with at least 72 hours’ notice before the scheduled check-in time. Amendments are subject to availability on the next date of your requirement.
5. Weekend and Holiday Restrictions: Please note that bookings made for days between Monday and Thursday cannot be amended to include weekends (Friday to Sunday) or during government-declared holidays and festivals.

Other Considerations:

6. No Refunds for Early Departures: We regret to inform you that we do not provide refunds for early departures. Once you’ve checked in and the booking period has commenced, the full reservation amount will apply.
7. Appliance Breakdowns: In the event of breakdowns of amenities such as air conditioning, heaters, or other appliances, no refunds will be provided if the breakdown is due to weather conditions or other factors beyond our control.

We understand that travel plans can be unpredictable, and we strive to be as flexible as possible while maintaining the quality of your stay. If you have any questions or need further clarification on our booking policy, please feel free to reach out to our customer support team.

Thank you for choosing Mohana Beach Resort for your upcoming stay. We look forward to hosting you and ensuring you have a memorable experience by the beach!